Why is my service suspended? How to restore it

If your website is offline and you see a suspension page, the usual cause is an unpaid invoice. Good news: restoring is fast.

Check what is overdue

1. Log in to the client area.
2. Click Invoices. Unpaid invoices show at the top with a red Overdue badge.

Pay the invoice

Open the invoice and pay it using Mobile Money, card, or bank transfer. See our guide on paying an invoice if you need a walk-through.

How long until the service comes back

• Mobile Money or card: the service usually unsuspends automatically within 2 to 5 minutes of payment clearing.
• Bank transfer: we unsuspend the moment the transfer arrives in our account, which can be same-day locally or longer internationally.

Still suspended an hour after payment

Open a support ticket with the invoice number and a screenshot of the payment confirmation. We force a manual unsuspend and investigate.

Avoid this in future

• Turn on auto-renew for domains and hosting so we charge the saved payment method automatically.
• Check your inbox for our renewal reminders. We send them 14, 7, and 2 days before the due date.
• Make sure the email on your account is one you actually read.