Nakroteck

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New Nakroteck billing portal is live

We have moved client billing accounts to the new Nakroteck billing portal. Use the same email address on your Nakroteck account to sign in. If you have not set your password yet, choose Forgot password on the login page. If you already reset your password and can log in, no further action is needed.
Billing Invoices Payments

Paying an invoice (Mobile Money, card, bank transfer)

Billing & Payments 106 views 2 min read Updated 1 hour ago
Quick Answer

Three ways to settle your Nakroteck invoice, including Mobile Money from MTN, Vodafone/Telecel, and AirtelTigo.

When we generate an invoice, you get an email with a direct payment link. You can also pay from inside the client area.

From the client area

  1. Log in and click Invoices.
  2. Click the invoice number you want to pay.
  3. Click Pay now.
  4. Pick your method.

Mobile Money

  • Choose MTN, Vodafone/Telecel, or AirtelTigo.
  • Type the phone number linked to that wallet.
  • Confirm. A prompt appears on your phone. Enter your Mobile Money PIN to approve.
  • The invoice marks paid within about 30 seconds.

Visa or Mastercard

  • Enter your card number, expiry, and CVV.
  • You might be asked to complete 3D Secure (a one-time code from your bank).
  • On success the invoice marks paid immediately.

Bank transfer

Pick Bank Transfer. We show you the account details and a unique reference. Transfer from your online banking. Payments land in our account the same day for local transfers and within two working days for international ones.

For Mobile Money, the transaction reference (the 10 to 12 digit code on your payment SMS) is what we need to reconcile a payment that did not auto-match. Always keep that SMS until you see the invoice go green.

I paid but the invoice still shows unpaid

Mobile Money and card normally clear in under a minute. If the invoice still shows unpaid after 10 minutes, reply to your invoice email with the transaction reference from your phone or bank. We will reconcile it by hand.

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